Terms and Conditions

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Basic Overview

 

Ownership of materials is retained by Fast response property maintenance until full settlement of final invoice.

Outstanding balance on works that have received a formal quote, are required within 7 days of final invoice. Interest at 8% APR over base rate will be charged for late payment from the invoice date.

Payment of invoices for maintance,callout works are due upon completion of the visit.

We operate a minimum 1 hour labour charge, and charge in ½ x hour increments thereafter.

All times given are estimates. We stress that they are subject to preceding jobs. We will endeavor to communicate developments but reserve the right to treat the booking as honored if the operative is running within the period of 2 x hours early or 2 x hours late.

Charges start from the point of arrival onsite, and are incurred at the rates quoted above, irrespective of work being carried out.

Cancellation of bookings for Monday’s must be communicated 72 hours before the booking time, all other cancellations must be communicated a minimum of 24 hours before the estimated start time or the customer will incur a charge of 50% of the booked time.

If disposal is required, the charge levied by the local waste disposal company will be passed onto the client. This is usually around £125 per visit & £65 labour.

The cost of any specialist equipment needed for the work undertaken, will be forwarded to the client.

Parking costs, and congestion-charge, will be billed to the client.

For pre planed/quoted jobs, clients are required to pay for the cost of materials and 20% of labour before commencement of work. To secure the booking slot for quoted jobs, a non refundable booking fee of £350 is required. This payment will then be offset against the final invoice.

Fast response property maintenance reserves the right to invoice at stages to limit exposure.

Tile prices assumed on ceramic tiles (est. size 300×300 on floor and 150×150 on walls). Mosaic and natural stone will cost an extra £15 per sq m. Other designs or sizes may have an effect on the cost. If sealant is require for natural products this will be charged at the indicative hourly rate.

We require payment to terms. Payment must be made on time, in full, and without any deduction, set off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, who will apply a surcharge of 15% to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same, can be enforced against you in court. You also agree to pay interest at the relevant reference rate, provided for, under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.

Special offers allocated to customers are valid for a period of 3 x months from date of receipt, and must be in writing.

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